Tunnel Vision Ltd – Privacy Policy

Tunnel Vision Ltd is committed to safeguarding and preserving the privacy of our visitors. This policy sets out how we handle your personal information if you visit our site or book one of our online training courses.

When we say ‘we’ ‘us’ or ‘our’ we’re talking about Tunnel Vision Ltd, and if we say ‘policy’ we’re talking about this privacy policy.

The information we collect:

We collect certain personal information about visitors and users of our site.

The most common type of information we collect includes things like your actions on our site (including any selections or inputs into items) web and email analytics data including traffic data, location data and other communication data. We also collect information provided voluntarily by you when you communicate with us by any means.

How we use your personal information:

To fulfil a contract, or take steps linked to a contract in facilitating and processing transactions that take place on the site (where this is necessary for purposes which are in our legitimate interests). 

These interests include –

  • operating the site
  • providing you with services described on the site
  • responding to support requests, and helping facilitate the resolution of any disputes
  • carrying out technical analysis to determine how to improve the site and services we provide
  • monitoring activity on the site, e.g. to identify potential fraudulent activity and to ensure compliance with the user terms that apply to the site
  • managing our relationship with you, e.g. by responding to your comments or queries submitted to us on the site or asking for your feedback
  • managing our legal and operational affairs (including, managing risks relating to content and fraud matters)
  • providing general administrative and performance functions and activities

Where we store your personal information:

All collected personal information is protected by security and access controls, including username and password authentication, two-factor authentication, and data encryption where appropriate.

Use of cookies:

Cookies provide information regarding the computer used by a visitor. We may gather information about your general internet use by using cookies or to improve our website. Where used, cookies are downloaded to your computer and stored on the computer’s hard drive. Such data will not identify you personally, it is purely statistical and does not identify any personal details whatsoever.

You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer. If you choose to reject cookies some parts of our site may not work properly.  

Disclosing your information:

We will only disclose your personal information as necessary for our legitimate business interests:

  • In the event that we sell any or all of our business to the buyer.
  • Where we are legally required by law to disclose your personal information to the UK government, court of law, or law enforcement authorities conducting an investigation.
  • To further fraud protection and reduce the risk of fraud.
  • In order to enforce or defend our rights, or to address financial or risks to our reputation.

We only retain information as necessary to collect fees, resolve disputes, troubleshoot problems, enforce the terms of service and take other actions permitted by law. All information we retain will be handled in accordance with this Privacy Policy. 

How you can contact us:

If you have any questions about our privacy practices or the way in which we manage your personal information, please get in touch via our ‘Contact‘ page. 

March 18th 2021